![]() ![]() Are duty, tax, and shipping fees refundable?ĭuty, tax, and shipping fees are non-refundable.We strongly recommend that you go through the return process specified on Otherwise your package may get held up at the customs due to missing paperwork and returned back to you. What's the best way to ship back my return?.Please note that with refunds additional processing time may incur, dependent upon the speed of your credit card company. Once your return is received and inspected at our fulfillment center, a refund or store credit will be applied according to the method you selected when your Return Authorization Number was obtained. When will I receive my Refund or Store Credit?.To obtain our shipping address for return, please chat with us online, email us at or give us a call at 1-80 Monday - Friday 6am-8pm, Saturday - Sunday 8am-5pm PST. If you opt for Store Credit, we'll apply the funds along with a voucher for Complimentary 10-15 Business Day shipping to your SwimOutlet.ca account upon receipt of your return! You may return your merchandise for a refund or Store Credit. To make a return, please chat with us online, email us at or give us a call at 1-80 Monday - Friday 6am-8pm, Saturday - Sunday 8am-5pm PST. Merchandise must be returned in its original, unused condition, with tags intact and packaging included. In the event that a SwimOutlet provided return label is used, a fee of $9.99 will be deducted from your refund. SwimOutlet will gladly accept returns within 60 days of the order shipment date for a refund (or store credit at your discretion), less the duty, tax, and shipping costs. We want you to be fully satisfied with your purchase. Click here to begin your return process.This can result in a difference between the original charge and the amount of your refund. Exchange rates are subject to change between the time of your purchase and the time of your return. Original transactions and refunds are processed in US Dollars. Why is my refund amount different from the original cost of my item? Please note that with refunds additional processing time may occur, dependent upon the speed of your credit card company. We strongly recommend that you use the most cost-effective traceable and/or insured method to protect you in the rare event that your package is lost or mishandled by the shipper. Shipping fees on your initial order are non-refundable, and we do not cover the cost of return shipping. We are unable to honor exchange requests enclosed in return packages or sent via email. We recommend obtaining a Return Authorization, returning your item for a refund, and reordering online at your convenience. You will also receive return instructions in a separate return confirmation email. Please note this number on your return package and ship it back using the traceable method of your choice. A new page will load displaying your return authorization number. Select your refund method from either store credit or your original form of payment.Enter your order number and zip code to look up your order.How do I get a Return Authorization number? We are unable to accept C.O.D deliveries. Returned items received in used, damaged, or not-new condition without prior approval of Customer Service will be neither refunded nor returned back to you. We highly recommend using a traceable method to ship your return. All return shipping costs are the responsibility of the customer. Please follow our Return Authorization process to obtain an RA number to put inside and on your returning package. Gift Card Gift Cards are not eligible for refund.Please note: Grab Bag suits come in a variety of colors, patterns, and back styles (female suits). Grab Bags Grab Bag suits are not eligible for return.These items are indicated as final sale on the product page, shopping cart and order confirmation with the red "FINAL SALE" flag seen below. For international returns, customers will need to supply their own shipping label will gladly accept eligible returns (see restrictions below*) in new and unused condition, with tags intact and packaging included within 30 days of the order shipment date for a refund or store credit of the full merchandise price less tax, duty, and shipping. Find our domestic (US) return policy here. ![]()
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5/3/2024 04:42:08 am
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